Customer Service – Why Do We Keep Getting It So Wrong?

I wrote a number of blogs on the subject of Customer Service and particularly like a quote by Clark Harley -‘If you do not take care of your customers, someone else will”. There is no doubt that good customer service ensures more sales! However, this is often a neglected subject in corporate leadership discussions. Recently […]

Sales and Customer Service – Eye contact is an essential element

Human eyes have mystical powers. However the ability to use this unique quality is unknown to many. I feel sorry for those sales and customer service professionals who do not make an eye contact with their customers. And if some of them do, their eyes reflect frustration! Experienced sales and customer service professionals emphasis on […]

My Customer is My King (‘If you do not take care of your customers, someone else will’ – Clark Harley)

How many times did you personally suffer with bad after sales service? If you have, will you go back to the same company, or even recommend your friends that specific product? I guess the answer will be a BIG NO! I tell my entrepreneur friends and trainees, that your customer is your king! And in […]